F.A.Q

ORDER RELATED

  1. Can I cancel or change my order?

Yes, you can cancel or change your order BEFORE it is shipped. If your order has shipped, please contact customer service to initiate a return after you receive your order.

  1. When will my order be shipped?

Orders are shipped within 3 business days.

  1. How can I track my order?

Please visit our tracking page HERE and use your order number to track your package. Allow 3-4 business days for the delivery status to show.

PAYMENT RELATED

  1. What payment methods does Casejoys.com accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Paypal
  • Paypal Express Checkout
  1. How can I apply a promo code or use a Gift Card?

Manually enter the promo/gift card code at checkout and click “Apply.”

Each code can only be applied once. Discounts cannot be used in conjunction with another promotion.

  1. What currency is your price based on?

Prices on Casejoys.com are listed in USD. We also support AUD and EUR. 

You can select the currency using the “Currency” menu on the top left corner of the site.

SHIPPING RELATED

  1. How much does shipping cost?

Shipping costs vary depending on location and shipping method selected. To calculate the shipping cost for your order, please visit the shipping information page HERE.

  1. Are the customs duties included in the shipping cost?

Customs duties are charged according to the local customs policy. In general, Casejoys.com covers customs duties for most orders.

RETURN RELATED

  1. How long do I have to return a purchase?

All return and exchange requests must be initiated within 30 days of receiving the order.For more details visit Refund and Return Page HERE 

  1. Are there any items excluded from the return policy?

Accessories and wearable products cannot be returned or exchanged. Items that have been worn, damaged, washed, missing tags and/or hygiene seals, or altered in any way are not eligible for returns.

  1. How do I submit a return or exchange request?

Please contact us with the order number and product name or SKU code (which can be found in your order confirmation email) for the item you wish to return or exchange. Products need to be returned to the address customer service provided instead of the one on the shipping slip.For more details visit Refund and Return Page HERE 

  1. Do you provide return labels?

The customer is responsible for all return shipping fees. We do not offer shipping labels for returns.

  1. How can I exchange a damaged or defective item?

Please contact us within 30 days of receiving your package. Include the order number, a photo of the defective/damaged product, and a short description.

  1. I received the wrong item. What do I do?

Please contact us with an image of the items you received and the shipping slip on the original package.

  1. How long will it take to receive my refund?

Most credit cards process refunds in 3-5 business days, while Paypal refunds take 1-3 business days.

  1. If I purchased my order with a coupon, can I still return or exchange it?

Purchases made with coupons/store credit cannot be returned or exchanged. Only the amount exceeding the coupon value is refundable.

 Who are Casejoys.com?

 

CONTACT US

-- Reach us on PinterestFacebook, Youtube, or Instagram

-- For issues or questions, please reach out to our customer center: info@casejoys.com or submit a request through Contacts Page.